Shipping policy

Shipping Policy

Thank you for shopping with us! We’re committed to providing you with the best shipping experience possible. Here’s everything you need to know about our shipping policies:

1. Shipping Rates & Delivery Times

·       Our Shipping Rates are directly imported from the carrier service at checkout, please choose the option that suits both your timeframe and budget for shipping

·       TNT and Auspost have daily pickups

Please note that delivery times are estimates and may vary depending on factors such as location and weather conditions.

2. Order Processing

  • Orders are processed typically within 2 business days.
  • Orders placed after 12 PM or on weekends will be processed on the next business day.
  • You will receive an email confirmation once your order has shipped, including a tracking number.

3. Shipping Locations

  • For international orders, please note that customs duties and taxes may apply and are the responsibility of the recipient.

4. Shipping Restrictions

  • We can only ship to PO Boxes Via Auspost, Your order will be automatically changed if a PO BOX is selected, The shipping cost maybe updated to reflect this change.
  • Certain items may have shipping restrictions due to size, weight, or local regulations.

5. Tracking Your Order

  • You can track your order using the tracking number provided in your shipment confirmation email.
  • For any issues or concerns regarding tracking, please contact our customer service team at sales@flux.net.au or 02 88599557.

6. Lost or Damaged Shipments

  • If your package is lost or damaged during transit, please contact us within 4 days of the expected delivery date.
  • We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Address Changes

  • Please ensure that your shipping address is correct at checkout. We cannot change the shipping address once an order has been processed.
  • If you need to update your address, please contact us immediately at sales@flux.net.au or 02 88599557, and we will do our best to assist you.

8. Returns & Exchanges

If you have any questions about our shipping policy, please don’t hesitate to reach out to us at sales@flux.net.au or 02 88599557.

Thank you for shopping with us!